Terms

Introduction

Welcome to Sanna Life (hereafter referred to as “the Company,” “we,” or “us”). By using our website (www.sannalife.health) or purchasing our services, you agree to be bound by the following terms and conditions.

Our registered office is located at 60, Chemin des Vernes, 1936, Verbier. You can contact us via email at [email protected] for any inquiries.

Services Provided

We offer a variety of health and wellness services, including:

• Nutrition Advice
• Balancing Sessions through Kinesiology
• Food Allergy Testing (Small, Medium, Large Packages)

These services are provided by a qualified nutritionist and kinesiologist, compliant with the professional standards of the Canton of Valais, Switzerland.

ASCA Qualification & Insurance

Our nutrition services are provided under the ASCA qualification. This means that, depending on the client’s insurance provider, they may be eligible to claim reimbursement for these services through their complementary health insurance.

However, it is entirely the client’s responsibility to verify whether their insurance will cover the cost of these services. We strongly recommend that clients check with their insurance provider prior to booking an appointment. Sanna Life cannot be held responsible for any discrepancies between what the insurance provider states and what is ultimately reimbursed.

Even if an insurance company initially confirms that a service will be reimbursed, Sanna Life assumes no liability if the claim is later rejected. Clients accept full responsibility for payment of services, regardless of insurance outcomes.

Professional Conduct

As per Swiss law and the rules governing nutrition professionals, we maintain the highest standards of confidentiality and ethical conduct. Any information shared by clients is treated with strict confidentiality and used solely for the purpose of providing the services requested.

We do not offer medical diagnoses or treatment. Our services complement but do not replace professional medical advice. Clients must provide complete and accurate health information to receive appropriate recommendations.

Health Disclaimer: All advice and services provided by Sanna Life should be considered as guidance for health and wellness. They are not a substitute for medical consultation, diagnosis, or treatment. Always seek advice from a licensed healthcare provider before making significant changes to your diet, lifestyle, or treatment plan.

Payment Terms

Payment for services can be made using the following methods:

• TWINT
• Stripe (including Apple Pay)
• Cash (for in-person services)

All prices listed include VAT, where applicable, according to Swiss tax law. Any additional fees, including transaction or platform fees (Stripe, etc.), will be disclosed upfront.

Cancellation and Refund Policy

• Before Services Begin: Clients may cancel their service at any time before it begins and receive a full refund.
• After Services Begin (6-Week Program): Once a service or program (such as the 6-week program) has commenced, it becomes non-refundable.

Cancellation Policy for Other Services:

• For single-session services (such as one-time consultations or allergy testing), cancellations made at least 48 hours before the scheduled appointment will be fully refunded.
• Cancellations made less than 48 hours before the appointment will not be refunded unless an emergency occurs (subject to our discretion).

Right of Withdrawal

In accordance with Swiss consumer protection law, clients who purchase services online may have a 14-day right of withdrawal. This period allows clients to cancel their service and request a full refund within 14 days of purchase. This right does not apply if the service has already commenced, or if the client has explicitly waived this right by agreeing to immediate service delivery.

Privacy Policy

We are committed to protecting the privacy of our clients and fully comply with the Swiss Federal Data Protection Act (FDPA) and the General Data Protection Regulation (GDPR) for EU clients. The personal data we collect, including health information, is used solely to provide the services requested and to improve our offerings.

We use Odoo as our Customer Relationship Management (CRM) system, which is fully encrypted to ensure the security of all personal and health-related information. We do not share or sell client data to third parties without explicit consent, except as required by law.

Client Rights: Clients have the right to access, correct, or request the deletion of their data at any time by contacting us at [email protected].

Electronic Communication Consent

By using our services, clients consent to the use of electronic communication (email, etc.) for delivering services and sharing sensitive health-related information. Our communication tools, including Odoo and Microsoft 365, are encrypted to ensure confidentiality and security.

Limitation of Liability

The advice and services provided by Sanna Life are intended to support your health and wellness goals but do not constitute medical advice or treatment.

By using our services, you acknowledge that the responsibility for health decisions lies with you.

Sanna Life shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or advice, except where such liability is mandated by Swiss law. Our total liability is limited to the amount paid for the services.

Intellectual Property

All content on our website, including text, images, and videos, is the property of Sanna Life unless otherwise stated. Unauthorized reproduction or distribution of any content is prohibited without prior written permission.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Switzerland, specifically those of the Canton of Valais. Any disputes arising in connection with these terms or the services provided will be subject to the exclusive jurisdiction of the courts in Valais, Switzerland.

Dispute Resolution and Mediation

In the event of a dispute, clients agree to attempt resolution through mediation or alternative dispute resolution (ADR) before pursuing legal action. This helps minimize legal costs and time for both parties.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Clients are responsible for reviewing the terms regularly to ensure they are aware of any updates.